Customer Services

Join our Customer Services team as an Advisor or Team Leader and you’ll be a valued source of support.

High Street stores. Travel outlets. The Funky Pigeon business. Customer Services help all our brands deal with queries and issues. Perhaps a promotion’s not coming up on the till. Or maybe there’s a doubt about pricing. Whatever the problem, this team is the first point of contact, either over the phone or via email.

If you enjoy variety and thinking fast on your feet, Customer Services is definitely the place for you. The range of challenges is endless and you speak to new people every day. What’s more, there are different shifts, so you can agree the hours that suit you best. In return, we expect flexibility. So when it’s super-busy at Christmas, you’ve got to be ready to lend a hand.

The sort of people who thrive here are empathetic, friendly and dedicated. They won’t stop until a problem’s solved and they love being part of a team. It’s for this reason that Customer Services is a fantastic place to be. Support and encouragement are part of the culture along with a real team ethos. Want to take your career to another part of the business – HR or Buying, for instance? No problem – with a secondment, you’re free to get new experience.

Want to know more?

There’s lots of reasons to join our team. If you’d like to get a better understanding of some of the benefits available to you or to learn more about our excellent training, please click on the quick links below. You can also take a shortcut to an overview of our application process.

Our benefits


Our benefits include everything you’d expect and a few perks that might surprise you!

To find out more click here.

Learning & Development

Learning &

There are no limits to where your talent and drive can take you with our training programmes.

To find out more click here.

Application process


Ready to apply? We can take you through the next steps to complete the application process.

To find out more click here.

WHSmith Customer Services jobs

To gain an insight into the types of roles we have in this part of our business, please see the example job titles below. To view all our current vacancies please click on the button.